FAQs

ORDERS

How long will it take for my order to be processed?

All
GemsRush product are carefully handmade to order. Since each piece is
made-to-order, we ask that you allow 2-3 business days (excluding weekends)
before we ship your order. If you need to meet a certain (specific) deadline or
need expedited shipping, we may be able to accommodate your request. Please
email us at gemsrush2022@gmail.com or +91-7259706668

Can I cancel my order and change my shipping address after placing the order?

You may request a cancellation
within 12 hour of purchase.  An address
change could be applied any time before your order has shipped.  Please contact us directly at  gemsrush2022@gmail.com or +91-7259706668 with
your order number in the subject line.

How do special orders or custom order work?

Absolutely, we love working on
special orders and custom work. If you have a vision of a special jewelry
design that you'd like brought to life, please contact us at  gemsrush2022@gmail.com or +91-7259706668 to get
a no obligation quote.

I have question with my order?

Please
email us atgemsrush2022@gmail.com or
+91-7259706668 with your order number and question.

Can I include personalized gift message with my purchase?

Yes of course!You can let us know what you want written in the gift card during check outthe " Special Instructions to the Seller" box.

How can I find my ring size?

To determine your best fit, please
refer to this ring sizing chart.  The
best and safest way to size your finger is to stop by a local jewelry store.

For more please read
ring sizer section.

SHIPPING

How long it will take for my order to be processed?

Domestic Standard Shipping : Free (3-5 Business Days Delivery After Dispatch)

International Standard Shipping :
Standard take 18-20 days to reach you after shipping.

International Express Shipping :
Express take 6-8 days to reach you after shipping.

Each order is specially made for
you after the order has been placed.  We ask that you allow us 2-3 Business Days (excluding weekends) to make and ship
each order. All shipping transit times are calculated after the order has been shipped.

International Taxes & Duties?

You may be required to pay
VAT/Import fee before your package is delivered. These taxes and duties are not included in your purchase price and are the responsibility of the customer.

Buyers are responsible for any customs and import taxes that may apply.

Where is my order? I don’t see any movement in my order when I track it?

If you are having issues with tracking your order, please emailgemsrush2022@gmail.com or +91-7259706668 and we can try to help you out to the best of our knowledge.

What if my order gets lost?

Please contact us immediately at gemsrush2022@gmail.com or +91-7259706668 if you believe that your package was lost in transit. We will try our best to solve the issue. If the item has not been marked delivered and hasn't arrived within 30 days of shipment, then please contact your nearest related shipping office.

Please note that GemsRush is not responsible
for lost or stolen items once declared 'Delivered' by the delivery service

Do you ship to PO box?

Yes we do ship to PO Boxes.
However, if your order is above $250 and signature is required, we cannot ship
to a PO BOX.

RETURNS

What is you return policy?

We gladly accept returns and
exchanges. Just contact us within: 7 days of delivery, and ship items back to
us.

What happens if I’m passed the 7 days return/exchange time frame?

Returns after the 7-days period are
not eligible

How should I return my order?

For your protection, please pack
your returns in the original box, return your order with an insured trackable courier & retain your receipt. GemsRush is not esponsible for items
damaged or lost in transit. Please include a note with your name and invoice
number. We cannot refund shipping charges on return items.

Collapsible row

Conditions of return?

All purchases must be returned in the same condition as you received it. Used / Damaged / Scratched Items are not returnable for a refund. All returns must be
sent back with the same packaging as it was received.

How long will it take for my return to be processed?

Once your return is shipped and
inspected by a picture, we will send you an email notifying you that we have received your returned item(s). This email will also confirm that your refund has been issued. Please allow 1-2 days for this process.

Am I able to return anything I purchase from your website?

Because of the nature of these
items, unless they arrive damaged or defective, we can't accept returns or exchanges for: Jewelry or beads made to order, custom orders.

Who pays for the shipping on returns or exchanges?

Buyers are responsible for return shipping costs. The items must be shipped back in its original condition and packaging. Buyers are responsible for the cost of shipping for both ways (to us and
from us) on Exchanges and Resizes.

SIZING

How can I figure out my ring size?

Ordering a ring can be tricky if you aren’t sure about your ring size. While a jeweler can give you the most precise measurement, there are also ways you can measure
your finger at home. Please refer to the Ring Size Guide.

What if my ring/purchase doesn’t fit?

We'd be happy to resize any item you purchase from us for 1 time. Certain items such as Eternity Rings cannot be resized.

OTHERS

How do I find out about current discounts and promotions?

The best way to learn about
discounts and promotions is to sign up to receive emails from us. You can also learn about current discounts and promotions by visiting our Promotions page
and via message us.

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